Help

Support

Answers to common questions, and a real person at support@festivalwayfinder.app when you need one.

Last Updated
September 15, 2026
Applies To
Festival Wayfinder for iPhone

Need help fast? Email support@festivalwayfinder.app. To delete your account, open Profile and tap Delete Account (full steps below).

1. Getting Started

Festival Wayfinder is an unofficial, independent iPhone app for EPCOT food and drink festival booth menus, currently covering the EPCOT Food & Wine Festival 2026. The app has three tabs: Booths, Map, and Wishlist. Open your Profile from the profile icon at the top of the Booths or Wishlist tab.

No account is required. Everything works as a Guest. If you like, you can sign in with Apple or Google to sync across devices and recover purchases.

Free for everyone

  • Browsing booth menus and filters
  • The park map
  • Your wishlist, star ratings, and notes
  • Joining a Partner Link
  • Loading a Recommendations code

2. Festival Pass & Annual Pass

What they unlock

Both passes unlock Advanced Features:

  • GPS proximity alerts, including when your phone is locked
  • Creating a Partner Link
  • Saving and sharing Recommendations

There are two ways to get them:

  • Festival Pass: a one-time purchase, valid for the current festival at that park. It ends when that festival ends.
  • Annual Festival Pass: an auto-renewing yearly subscription.

Current prices are shown in the App Store for your region.

Restore purchases

Go to Profile > Restore Purchases, or tap Restore on the upgrade screen.

  • The Annual Pass restores from your Apple ID.
  • The one-time Festival Pass is tied to the Apple or Google account you were signed in with when you bought it. To restore it on a new device, sign in with that same account. If you are using the app as a Guest, you will be prompted to sign in.

Manage or cancel the Annual Pass

Go to Profile > Manage Subscription, or open iPhone Settings > [your name] > Subscriptions.

Refunds

Refunds are handled by Apple. Request one at reportaproblem.apple.com.

Partner Link

Share one wishlist with a travel partner.

  • One person taps Create and shares the 6-character code.
  • The other person taps Join and enters it.
  • Both wishlists stay in sync, and both of you can edit.
  • Either person can Unlink at any time.

Creating a link needs a Festival Pass or Annual Pass. Joining is free. If the creator's Festival Pass expires, the link ends.

Recommendations

Someone saves their wishlist, ratings, and notes and shares an 8-character code. Anyone can load it from Profile > Social > Recommendations > Load.

Recommended items get a badge, and you can use the Recommended filter to see them. Recommendations are never merged into your own wishlist.

4. Proximity Alerts & Location

Not getting alerts? All of these need to be true:

  • A Festival Pass or Annual Pass is active.
  • Location is set to Always (iPhone Settings > Festival Wayfinder > Location).
  • Notifications are allowed for Festival Wayfinder.
  • The item is on your Wishlist.
  • You are within about 50 meters of the booth.

Each booth alerts once per app session. Low Power Mode, or weak GPS in big crowds, can delay alerts.

⏱️ Live wait estimates: when location is on, the app records how long you spent at a booth (in line and eating) to estimate current wait times for everyone. These samples are tied to your user id. See the Privacy Policy for details.

Menu, price, and hours information is gathered from public sources and can change during a festival. Please verify at the booth.

Allergy information is for reference only. Always confirm with booth staff before eating. Read the full Allergy Disclaimer.

Spotted a menu mistake? Tell us at menus@festivalwayfinder.app.

6. Delete Your Account

How to delete your account in the app

  1. Open Festival Wayfinder and tap the profile icon at the top of the Booths or Wishlist tab.
  2. In the Account section, tap Delete Account.
  3. Confirm Delete Account in the warning.
  4. If you signed in with Apple or Google, confirm your identity in the sign-in prompt. Cancelling leaves your account untouched.
  5. When deletion finishes, the app returns to the welcome screen. You can keep using it as a new Guest.

Guests can delete their account the same way.

Have an Annual Pass? Cancel it first. Deleting your account does not cancel your subscription. Cancel in iPhone Settings > [your name] > Subscriptions, or Apple will keep billing you.

What gets deleted, permanently and immediately

  • Your Festival Wayfinder account (the sign-in record).
  • Wishlists you created, and every item on them.
  • Your star ratings and tasting notes.
  • Recommendations you saved, and their share code. People who had your code can no longer load it.
  • A Partner Link code you created. Your partner is unlinked.
  • If you joined someone else's Partner Link, you are removed from their shared wishlist.
  • Your live wait-time samples.
  • The Festival Pass record stored with your account.
  • For Sign in with Apple: the app's access to your Apple ID is revoked, and Festival Wayfinder disappears from iPhone Settings > [your name] > Sign-In & Security > Sign in with Apple.
  • App data on the device you deleted from. Public menu data stays cached so the app still loads.

What deletion does not do

  • It does not cancel an Annual Pass subscription. Cancel it first in iPhone Settings > [your name] > Subscriptions, or Apple will keep billing.
  • It does not refund purchases. A deleted account's Festival Pass can't be restored later. Refund requests go to Apple at reportaproblem.apple.com.
  • If you joined someone else's Partner Link, items you added to their shared wishlist stay on their wishlist, since it's theirs. Remove those items before deleting if you want them gone.
  • Apple and our purchase processor (RevenueCat) keep transaction records as required for billing.
  • For Google sign-in, Google still lists the app under your Google account's third-party connections. You can remove it at myaccount.google.com/connections.
  • App data on other devices stays until you delete the app there.

Deleting without the app

No longer have the app? Email support@festivalwayfinder.app from the email address you signed in with, or describe the account, and ask for deletion. We will handle your request within 30 days.

7. Privacy

Read how we collect, use, and protect your data in our Privacy Policy.

8. Contact

📧 Email: support@festivalwayfinder.app

To help us help you faster, please include:

  • Your device model (for example, iPhone 15)
  • Your iOS version
  • The Festival Wayfinder app version (shown on the App Store page)
  • A description of the problem, and a screenshot if you can

9. Disclaimer

Festival Wayfinder is an unofficial, independent app. It is not affiliated with, endorsed by, or sponsored by The Walt Disney Company. Disney, EPCOT, and related marks are trademarks of The Walt Disney Company.